Privacy Policy
Last updated: January 1, 2026
Overview
Garage Door Guide ("we," "us," or "our") operates this website as an independent local resource connecting homeowners in the Portland, OR and Vancouver, WA metro area with garage door repair services. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including information related to SMS (text message) communications.
Information We Collect
When you submit a repair request or contact form on this site, we may collect:
- Your name, phone number, and mailing/service address or ZIP code
- A description of the garage door issue you're experiencing
- Any information you voluntarily provide when you call or text our business number
- Standard technical data such as IP address, browser type, and pages visited, collected automatically via analytics tools
How We Use Your Information
We use the information you provide to:
- Respond to your service request and connect you with a technician
- Schedule appointments and send arrival or status updates
- Follow up on completed service requests
- Improve our website and the services we offer
SMS Privacy
We use SMS to communicate with customers about service requests, scheduling, appointment confirmations, arrival updates, and follow-ups. We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for marketing purposes. Message frequency varies. Message and data rates may apply.
Cookies & Analytics
We use Google Analytics and similar tools to understand how visitors use our site. These tools may use cookies or similar technologies to collect anonymized, aggregate usage data. You can disable cookies in your browser settings, though some site features may not function as intended.
Sharing of Information
We do not sell your personal information. We may share information with the service technician or team assigned to fulfill your repair request, and with service providers who help us operate this website (such as hosting and form-processing providers), under confidentiality obligations. We may also disclose information if required by law.
Data Retention & Security
We retain the information you submit for as long as needed to fulfill your request and for reasonable recordkeeping purposes afterward. We take reasonable administrative and technical measures to protect your information, though no method of transmission or storage is completely secure.
Your Choices & Rights
You may opt out of SMS communications at any time by replying STOP to any text message, or request help by replying HELP. You may also contact us directly to ask that we correct or delete information we hold about you, subject to any recordkeeping obligations we may have.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: